Returns & Exchanges

Due to the perishable nature of our fresh oysters and seafood, we cannot accept physical returns once a package has been delivered. If your order was damaged or arrived in poor condition, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging, the ice packs, and the product itself to help us verify the condition upon arrival.

• 2.
  Contact Customer Support

  Email our team at [email protected] with your order number and the photos within 24 hours of delivery.

• 3.
  Quality Review

  Our team of oyster experts will review your claim and the shipping logistics to determine if a quality standard was missed.

• 4.
  Resolution Delivery

  Once approved, we will issue a full refund to your original payment method or schedule a fresh replacement shipment at no cost.